Privacy Policy

1. Introduction

Ledgerly ("we", "us", "our") is a document organisation and general information service based at 47 Wichayanon Road, Chang Moi, Chiang Mai 50300, Thailand. We take the privacy of our visitors and clients seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it.

This policy applies to personal data collected through our website, booking enquiries, and in-person service interactions. It is written in line with Thailand's Personal Data Protection Act B.E. 2562 (2019), which took full effect in June 2022.

Questions about this policy can be sent to [email protected].

2. What Data We Collect

We collect the following categories of personal data:

• Contact details: Name, email address, and phone number — provided when you submit an enquiry through our website form or contact us directly.
• Booking information: Service type requested, preferred date or time, and any notes included in a message.
• Website usage data: Anonymised data collected via cookies and analytics tools about how visitors use the site (pages viewed, session duration). This data does not identify individuals directly.

We do not collect, copy, photograph, or retain any documents you bring to a sorting visit or group session. Documents remain in your possession throughout.

Legal basis for processing: Contact and booking data is processed on the basis of your consent (given when you submit the enquiry form) and for the performance of the service you have requested. Website analytics are collected with your cookie consent.

3. How We Use Your Data

Personal data is used for the following purposes:

• Responding to your enquiry and confirming bookings.
• Communicating about your appointment or session (reminders, changes, follow-up).
• Sending general information about upcoming sessions, if you have indicated interest — you can opt out at any time by contacting us.
• Improving the website and our services through anonymised usage data.
• Complying with legal obligations under Thai law.

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

4. Data Sharing

We do not share personal data with third parties except in the following limited circumstances:

• Service providers: We may use third-party tools for email delivery or website analytics. These providers process data only on our behalf and under contractual data protection terms.
• Legal requirements: We may disclose data if required to do so by Thai law or a lawful order from a competent authority.

Data is stored on servers located in or accessible from Thailand. If data is transferred internationally, we ensure appropriate safeguards are in place.

5. Data Retention

We retain personal data for the following periods:

• Enquiry and booking data: Retained for up to 24 months after the last contact or service interaction, then deleted.
• Anonymous website usage data: Retained for up to 26 months, consistent with standard analytics practices.

6. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, use, or disclosure. These include:

• Access controls limiting who within the team can view contact and booking records.
• Use of secure, password-protected systems for storing booking information.
• HTTPS encryption for data transmitted through the website.

In the event of a personal data breach that creates a high risk to affected individuals, we will notify the relevant parties as required under the Personal Data Protection Act.

7. Cookies

Our website uses cookies to support basic functionality and understand how it is used. You can manage your cookie preferences at any time. See our Cookie Policy for full details of the types of cookies used, their purpose, and how to control them.

Essential cookies are required for the site to function. All other cookies are optional and depend on your consent.

8. Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request that we delete your personal data, subject to legal retention requirements.
• Right to data portability: Request your data in a structured, machine-readable format where applicable.
• Right to object: Object to the processing of your data for certain purposes.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect prior processing.
• Right to lodge a complaint: Complain to the Personal Data Protection Committee of Thailand if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting personal data to them.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

11. Policy Updates

We may update this policy from time to time to reflect changes in how we operate or in applicable law. The updated policy will be published on this page with a revised "Last Updated" date. Continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact

For any questions, concerns, or data rights requests related to this policy: